Contact Us

Customer Service

Welcome to the Eposeidon Service page. Eposeidon is committed to providing our customers with the highest level of customer service possible. We strive to serve all your fishing needs with guaranteed lowest prices and a wide selection of products. Below you will find some frequently asked questions as well as some of our policies. Please take a second to read through these and if you have any questions, comments or concerns you can email us at service@eposeidon.com or give us a call at 1-855-830-7430.

Contact Us

425 Oak St

Garden City, NY


Toll Free: 1-(855) 830-7430

Email: Service@eposeidon.com

Skype: KastKing_service

Office Hours:
Mon - Fri: 9am-5pm

Eposeidon Storefront/Customer Experience Center

What can I order?
You may order all items shown on our online catalogue. If you are interested in an item that is not found on our website please email service@eposeidon.com and we can look into it for you.

How can I order?
You may order via our secure online ordering system or by phone. Our Customer Service Department is open for phone orders 5 days a week. You may call Monday through Friday between 9am EST and 5pm EST. If you would like to place a phone order please call our toll free line 1-855-830-7430 or local telephone number 516-279-6071.

How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal. Please note that Eposeidon may require additional information from you before we can process your order. 

**Note: There may be instances where a customer service representative will contact you for additional account information.

What happens if I don't receive my package?
We will replace packages that are lost or damaged during transit.

Returns and Warranties Return Items To:
425 Oak St, Unit A
Garden City, NY, 11530

Are back order arrival dates guaranteed?
Back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.

Will I have to pay any taxes or import duties?
There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information. New York residents are subject to the state sales tax.

Defective Products
Eposeidon wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or Eposeidon. All products should be shipped back to Eposeidon where our quality control department will examine it and do the following: Consider it defective through Eposeidon standards, and immediately ship your replacement or refund your money. Or Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.

Eposeidon does not acknowledge the "Do Not Track" setting in browsers or any other mechanisms that allow the user to exercise choice regarding the collection of Personally Identifiable Information(PII). We also do not allow the collection or sale of Personally Identifiable Information(PII) by third parties or online services.

Returns and Exchanges
You can send email to service@eposeidon.com to schedule an return or exchange. Or you can call 855-830-7430.

Please send all returns or exchanges to:

425 Oak St, Unit A
Garden City, NY, 11530

If you have any questions, comments, or concerns, please feel free to contact us at service@eposeidon.com.

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